Privacy Policy
Thank you for choosing to be part of our community at The Coaches Pipeline (“Company”, “we”, “us”, or “our”).
Your privacy is important to us. It is The Coaches Pipeline's policy to respect your privacy regarding any information we may collect from you across our website, https://thecoachespipeline.com, and other sites we own and operate.
The Coaches Pipeline Limited is a company registered in Scotland (SC758641).
The Coaches Pipeline Limited is committed to protecting the privacy of the data relating to our users, and their clients. We will collect, store, use and protect any personal information that you share with us. We will not share your information with anyone, except as described in this Privacy Policy.
Throughout this Privacy Policy, we will refer to our website, applications delivered via the web, and other related services collectively as the “Service.”
This Privacy Policy does not apply to information we collect by other means than your use of the Service (including offline) or from other sources. When you sign up for The Coaches Pipeline Limited and use the Service you agree to accept this Privacy Policy.
We reserve the right to change this policy at any time, and if we do so, we will post changes and updates to this page. Please refer to this policy periodically to inform yourself if changes have been made.
We collect certain information through our website, located at
https://thecoachespipeline.com
(our “Website”). This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of any such information that identifies an individual user or that could be used to contact or locate him or her (“Personally Identifiable Information” or “PII”).
Information we may collect
We collect the following Personally Identifiable Information from users who buy our products and services: name, email address, telephone number, address, and credit card number.
In addition, upon using the Service, individual transaction data obtained from your third-party invoicing or accounting application, (“Quickbooks,” “Xero,” “Clio” etc.) information collected via the browser, user generated content and other information uploaded to the website by the user, in conjunction with your use of the Service may be collected. Information obtained through these means that relates to the user’s client or customer to be invoiced through The Coaches Pipeline Limited may at times be referred to as “Third-Party Client Information” throughout this Privacy Policy.
Additional information from or about you may also be collected in other ways, including responses to customer surveys and any communications with our customer service team.
We use “cookies” so that our Website can remember you and provide you with the information you’re most likely to need. For instance, when you return to the Website, cookies identify you and prompt the site to provide your username (not your password), so you can sign in more quickly. Cookies also allow our Website to remind you of your past usage and to suggest similar products and services. Finally, we use information gained through cookies to compile statistical information about use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the experience of using our website. By continuing to browse the website, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer with your agreement. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies –These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
Analytical and performance cookies –These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. These cookies are anonymous.
Functionality cookies – we use a set of cookies to track visitors to help us understand how customers use our Sites. These cookies are only used to help improve users’ site experience. The cookies are placed on the user’s first visit to a Site and they track the user through the Site, where they go, where they drop off, what pages they have problems with, etc.
Marketing - we use third parties to help provide customised advertising and other content to visitors to our Sites and other sites. We also use these cookies to limit what marketing or advertising is delivered to our customers.
So that we can offer you the best possible online experience, new services using cookies may be added to our site from time to time. We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details.
Although we audit the types of cookies that are used on our Sites, it is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social networks such as Facebook, change their cookies regularly. Although we always aim to show you up-to-date information, we may not be able to reflect these changes in our policy straight away.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical and performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 90 days.
Our Use of Personally Identifiable Information
We never sell or rent your personal information. Provider may disclose your personal information if required to do so by law or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of Provider, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.
Provider may transfer information about Users if Provider is acquired by or merged with another company.
Provider uses (but is not limited to using) the following sub-processors in order to carry out business activities. Your data may not be processed by every sub-processor listed, and conversely may be processed by more than those listed, depending on the nature of services that you have engaged us for: GetResponse, ClickFunnels.
Provider will not share your information with third parties without your permission, other than what is mentioned in this Privacy Notice. It will only be used for the purposes stated above. We use personal information to reply to enquiries, handle complaints, provide operational notices, keep records up to date to notify you via periodic emails of technical service issues, specials, or other related product/service information. Your information may be shared with agents or contractors of Provider for the purpose of performing service for Provider.
We use information held about you in the following ways:
To provide the services associated with our website and to provide you with the information, products and services that you request from us.
To pass on to our providers for them to email, text or call.
To keep our business partners informed about the services which we are providing to you in conjunction with that business partner.
To provide you with information about other products and services we offer which are similar to those that you have already purchased or enquired about.
To provide you with information about goods or services we feel may be of interest to you. We may contact you by electronic means (e-mail or SMS) or by phone with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
To notify you about changes to our service.
To ensure that content from our website is presented in the most effective manner for you and your computer.
To administer our website and for internal operations including troubleshooting, data analysis, testing, research and statistical and survey purposes.
To improve our website to ensure that content is presented in the most effective manner for you and your device.
To allow you to participate in interactive features of our service, when you choose to do so.
To send you emails, newsletters, promotional content and affiliated offers.
As part of our efforts to keep our website safe and secure.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process
If you do not wish this to happen please do not continue to use this site.
We may disclose your Personal Data in the following ways:
Related Party Disclosures– We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Select Third Party Disclosures- We reserve the right to disclose your Personal Data with our third parties.
Our suppliers and subcontractors (i.e., processors) that have been engaged by The Coaches Pipeline Limited.
Business partners, subject to your affirmative consent, who may wish to use your data for marketing purposes.
Analytics and search engine providers that assist us in the improvement and optimisation of our website.
Protecting Personal information
Information that can be used to identify a person is “Personally Identifiable Information”. This does not include information that has been aggregated or made anonymous. All information is securely stored on our servers in the United States. We employ the highest in industry standards to protect Personally Identifiable Information, as well as any information provided relating to your invoiced customers.
Third-party client and customer information, provided to The Coaches Pipeline Limited by users, shall be considered confidential and shall not be disclosed to any third party, unless required to do so by law or subpoena or if we believe that such action is necessary to conform to the law, or comply with legal process served on us. Such information shall be utilized only for the purpose for which The Coaches Pipeline Limited was created, which is to facilitate the billing and collection process for electronic billing of customers and clients.
Although The Coaches Pipeline Limited utilizes the highest reasonable levels of data security in the industry, we cannon guarantee the security of PII or other information provided to us. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.
Sharing Personal information
The Coaches Pipeline Limited will not rent or sell your Personal Information to others. We may store personal information in locations outside the direct control of The Coaches Pipeline Limited (for instance, on servers or databases co-located with hosting providers). The Coaches Pipeline Limited will share your Personal Information with a limited number of The Coaches Pipeline Limited partners for the explicit purpose of providing services to you. If we do this, such third parties’ use of your Personal Information will be bound by terms at least as restrictive as this Privacy Policy.
As we develop our business, we may buy or sell assets or business offerings. Customer, transaction, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, bankruptcy, mergers, or dissolution.
Except as otherwise described in this Privacy Policy, The Coaches Pipeline Limited will not disclose Personal Information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our User Agreement, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of The Coaches Pipeline Limited, our customers or others.
Where we store your information
We take, both internal and external, appropriate technical and organisational security measures to ensure the security of your personal data. For example, we store your data in different databases in the European Union. In the exceptional case where your personal data is passed on to countries outside of the European Union, we make sure that your privacy is protected in an appropriate manner. Some countries have established privacy legislation based on the European Union.
Provider strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission, except as stated herein. Inside the company, data is stored in password-controlled servers with limited access.
We use SSL encryption when collecting or transferring sensitive data such as credit card and personal information. Credit card numbers are only used for processing payment and are not used for other purposes. Our efforts to protect credit card fraud help protect your financial data security.
Compromise of Personal Information
In the event that personal information is compromised as a result of a breach of security, The Coaches Pipeline Limited will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, by email, or as otherwise required by applicable law.
The Coaches Pipeline Limited shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of storage media, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism or any other event beyond The Coaches Pipeline Limited's control.
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through the Service, in which case The Coaches Pipeline Limited may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account. You can review and correct the information about you that The Coaches Pipeline Limited keeps on file by contacting us as described below.
Security
We follow generally accepted industry standards to protect the information submitted to us.
We cannot guarantee the absolute security of your information and disclaim any assurance that such information will remain free from loss, misuse or alteration by third parties who, despite our efforts, obtain unauthorised access.
Notwithstanding the foregoing, all information you provide to us is stored on our secure servers.
Data Retention Period
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Social Media Widgets
Our service may include Social Media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social Media features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.
Information relating to minors
The Coaches Pipeline Limited does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register with our Service. If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is allowed to provide any personal information to or on The Coaches Pipeline Limited. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us as described below.
Links to Other Web Sites
The Coaches Pipeline Limited is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.
Notification Procedures
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our website, as determined by The Coaches Pipeline Limited in its sole discretion. We reserve the right to determine the form and means of providing notifications to you.
Your Rights
You are in charge of your own personal data. You can, at any moment, request an inspection, adjustment or deletion of your personal data. Let us know by email or post and we will manage your request as soon as possible.
Should you have any complaints with regards to the processing of your personal data, we are happy to help. Should you have any complaints, you have the right to make a complaint to the supervisory authority for data protection issues. Please note, however, that we would appreciate the chance to deal with your complaints or concerns before you approach the authority so please contact us with any queries.
Applicable privacy regulations (GDPR) give you certain rights in regards to your Personal Data. Those rights include the following:
To request from us access to Personal Data We may hold on you;
To request the rectification of Personal Data;
To impose restrictions on, or otherwise object to, processing your Personal Data;
Right to be forgotten (deletion right)
In addition, we expressly reserve the right to delay or otherwise deny any such request that you submit to us if said request would result in a violation of applicable laws and regulations, or otherwise adversely affect any legitimate interest we seek to assert.
Opt Out Policy
We take our customer’s privacy extremely seriously if you want to opt out from marketing communications from us just simply email your name, postcode & telephone number us and your details will be removed within 5 working days.
Subject Access Request Policy
You may request details about the information we hold about you under the Data Protection Act 2018. If you would like a copy of this information, you can request this by emailing us. Please include any email addresses, phone numbers you may use in order for us to find all information we hold about yourself, this may speed up the process.
Complaints Handling Policy
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details and include your postcode, telephone number, and email. This makes it easier to trace any information we hold. We have eight weeks to consider your complaint.
Changes to Our Privacy Policy
We may update this privacy policy from time to time to stay compliant with relevant laws. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by notifying you via email.
We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
As permitted by applicable law, if you continue to use this site and services hereon after the effective date of any policy change, then such access and/or use will be deemed an acceptance of and an agreement to follow and be bound by the updated Privacy Policy. The updated policy supersedes all previous versions.
Contact
Please contact us with any questions or concerns regarding our policy.
Customer Support Team:
team@thecoachespipeline.com
Last Updated: 2nd June 2023
Privacy Policy
T
hank you for choosing to be part of our community at The Coaches Pipeline (“Company”, “we”, “us”, or “our”).
Your privacy is important to us. It is The Coaches Pipeline's policy to respect your privacy regarding any information we may collect from you across our website, https://thecoachespipeline.com, and other sites we own and operate.
The Coaches Pipeline Limited is a company registered in Scotland (SC758641).
The Coaches Pipeline Limited is committed to protecting the privacy of the data relating to our users, and their clients. We will collect, store, use and protect any personal information that you share with us. We will not share your information with anyone, except as described in this Privacy Policy.
Throughout this Privacy Policy, we will refer to our website, applications delivered via the web, and other related services collectively as the “Service.”
This Privacy Policy does not apply to information we collect by other means than your use of the Service (including offline) or from other sources. When you sign up for The Coaches Pipeline Limited and use the Service you agree to accept this Privacy Policy.
We reserve the right to change this policy at any time, and if we do so, we will post changes and updates to this page. Please refer to this policy periodically to inform yourself if changes have been made.
We collect certain information through our website, located at
https://thecoachespipeline.com
(our “Website”). This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of any such information that identifies an individual user or that could be used to contact or locate him or her (“Personally Identifiable Information” or “PII”).
Information we may collect
We collect the following Personally Identifiable Information from users who buy our products and services: name, email address, telephone number, address, and credit card number.
In addition, upon using the Service, individual transaction data obtained from your third-party invoicing or accounting application, (“Quickbooks,” “Xero,” “Clio” etc.) information collected via the browser, user generated content and other information uploaded to the website by the user, in conjunction with your use of the Service may be collected. Information obtained through these means that relates to the user’s client or customer to be invoiced through The Coaches Pipeline Limited may at times be referred to as “Third-Party Client Information” throughout this Privacy Policy.
Additional information from or about you may also be collected in other ways, including responses to customer surveys and any communications with our customer service team.
We use “cookies” so that our Website can remember you and provide you with the information you’re most likely to need. For instance, when you return to the Website, cookies identify you and prompt the site to provide your username (not your password), so you can sign in more quickly. Cookies also allow our Website to remind you of your past usage and to suggest similar products and services. Finally, we use information gained through cookies to compile statistical information about use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the experience of using our website. By continuing to browse the website, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer with your agreement. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies –These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
Analytical and performance cookies –These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. These cookies are anonymous.
Functionality cookies – we use a set of cookies to track visitors to help us understand how customers use our Sites. These cookies are only used to help improve users’ site experience. The cookies are placed on the user’s first visit to a Site and they track the user through the Site, where they go, where they drop off, what pages they have problems with, etc.
Marketing - we use third parties to help provide customised advertising and other content to visitors to our Sites and other sites. We also use these cookies to limit what marketing or advertising is delivered to our customers.
So that we can offer you the best possible online experience, new services using cookies may be added to our site from time to time. We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details.
Although we audit the types of cookies that are used on our Sites, it is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social networks such as Facebook, change their cookies regularly. Although we always aim to show you up-to-date information, we may not be able to reflect these changes in our policy straight away.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical and performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 90 days.
Our Use of Personally Identifiable Information
We never sell or rent your personal information. Provider may disclose your personal information if required to do so by law or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of Provider, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.
Provider may transfer information about Users if Provider is acquired by or merged with another company.
Provider uses (but is not limited to using) the following sub-processors in order to carry out business activities. Your data may not be processed by every sub-processor listed, and conversely may be processed by more than those listed, depending on the nature of services that you have engaged us for: GetResponse, ClickFunnels.
Provider will not share your information with third parties without your permission, other than what is mentioned in this Privacy Notice. It will only be used for the purposes stated above. We use personal information to reply to enquiries, handle complaints, provide operational notices, keep records up to date to notify you via periodic emails of technical service issues, specials, or other related product/service information. Your information may be shared with agents or contractors of Provider for the purpose of performing service for Provider.
We use information held about you in the following ways:
To provide the services associated with our website and to provide you with the information, products and services that you request from us.
To pass on to our providers for them to email, text or call.
To keep our business partners informed about the services which we are providing to you in conjunction with that business partner.
To provide you with information about other products and services we offer which are similar to those that you have already purchased or enquired about.
To provide you with information about goods or services we feel may be of interest to you. We may contact you by electronic means (e-mail or SMS) or by phone with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
To notify you about changes to our service.
To ensure that content from our website is presented in the most effective manner for you and your computer.
To administer our website and for internal operations including troubleshooting, data analysis, testing, research and statistical and survey purposes.
To improve our website to ensure that content is presented in the most effective manner for you and your device.
To allow you to participate in interactive features of our service, when you choose to do so.
To send you emails, newsletters, promotional content and affiliated offers.
As part of our efforts to keep our website safe and secure.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process
If you do not wish this to happen please do not continue to use this site.
We may disclose your Personal Data in the following ways:
Related Party Disclosures– We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Select Third Party Disclosures- We reserve the right to disclose your Personal Data with our third parties.
Our suppliers and subcontractors (i.e., processors) that have been engaged by The Coaches Pipeline Limited.
Business partners, subject to your affirmative consent, who may wish to use your data for marketing purposes.
Analytics and search engine providers that assist us in the improvement and optimisation of our website.
Protecting Personal information
Information that can be used to identify a person is “Personally Identifiable Information”. This does not include information that has been aggregated or made anonymous. All information is securely stored on our servers in the United States. We employ the highest in industry standards to protect Personally Identifiable Information, as well as any information provided relating to your invoiced customers.
Third-party client and customer information, provided to The Coaches Pipeline Limited by users, shall be considered confidential and shall not be disclosed to any third party, unless required to do so by law or subpoena or if we believe that such action is necessary to conform to the law, or comply with legal process served on us. Such information shall be utilized only for the purpose for which The Coaches Pipeline Limited was created, which is to facilitate the billing and collection process for electronic billing of customers and clients.
Although The Coaches Pipeline Limited utilizes the highest reasonable levels of data security in the industry, we cannon guarantee the security of PII or other information provided to us. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.
Sharing Personal information
The Coaches Pipeline Limited will not rent or sell your Personal Information to others. We may store personal information in locations outside the direct control of The Coaches Pipeline Limited (for instance, on servers or databases co-located with hosting providers). The Coaches Pipeline Limited will share your Personal Information with a limited number of The Coaches Pipeline Limited partners for the explicit purpose of providing services to you. If we do this, such third parties’ use of your Personal Information will be bound by terms at least as restrictive as this Privacy Policy.
As we develop our business, we may buy or sell assets or business offerings. Customer, transaction, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, bankruptcy, mergers, or dissolution.
Except as otherwise described in this Privacy Policy, The Coaches Pipeline Limited will not disclose Personal Information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our User Agreement, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of The Coaches Pipeline Limited, our customers or others.
Where we store your information
We take, both internal and external, appropriate technical and organisational security measures to ensure the security of your personal data. For example, we store your data in different databases in the European Union. In the exceptional case where your personal data is passed on to countries outside of the European Union, we make sure that your privacy is protected in an appropriate manner. Some countries have established privacy legislation based on the European Union.
Provider strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission, except as stated herein. Inside the company, data is stored in password-controlled servers with limited access.
We use SSL encryption when collecting or transferring sensitive data such as credit card and personal information. Credit card numbers are only used for processing payment and are not used for other purposes. Our efforts to protect credit card fraud help protect your financial data security.
Compromise of Personal Information
In the event that personal information is compromised as a result of a breach of security, The Coaches Pipeline Limited will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, by email, or as otherwise required by applicable law.
The Coaches Pipeline Limited shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of storage media, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism or any other event beyond The Coaches Pipeline Limited's control.
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through the Service, in which case The Coaches Pipeline Limited may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account. You can review and correct the information about you that The Coaches Pipeline Limited keeps on file by contacting us as described below.
Security
We follow generally accepted industry standards to protect the information submitted to us.
We cannot guarantee the absolute security of your information and disclaim any assurance that such information will remain free from loss, misuse or alteration by third parties who, despite our efforts, obtain unauthorised access.
Notwithstanding the foregoing, all information you provide to us is stored on our secure servers.
Data Retention Period
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Social Media Widgets
Our service may include Social Media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social Media features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.
Information relating to minors
The Coaches Pipeline Limited does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register with our Service. If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is allowed to provide any personal information to or on The Coaches Pipeline Limited. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us as described below.
Links to Other Web Sites
The Coaches Pipeline Limited is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.
Notification Procedures
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our website, as determined by The Coaches Pipeline Limited in its sole discretion. We reserve the right to determine the form and means of providing notifications to you.
Your Rights
You are in charge of your own personal data. You can, at any moment, request an inspection, adjustment or deletion of your personal data. Let us know by email or post and we will manage your request as soon as possible.
Should you have any complaints with regards to the processing of your personal data, we are happy to help. Should you have any complaints, you have the right to make a complaint to the supervisory authority for data protection issues. Please note, however, that we would appreciate the chance to deal with your complaints or concerns before you approach the authority so please contact us with any queries.
Applicable privacy regulations (GDPR) give you certain rights in regards to your Personal Data. Those rights include the following:
To request from us access to Personal Data We may hold on you;
To request the rectification of Personal Data;
To impose restrictions on, or otherwise object to, processing your Personal Data;
Right to be forgotten (deletion right)
In addition, we expressly reserve the right to delay or otherwise deny any such request that you submit to us if said request would result in a violation of applicable laws and regulations, or otherwise adversely affect any legitimate interest we seek to assert.
Opt Out Policy
We take our customer’s privacy extremely seriously if you want to opt out from marketing communications from us just simply email your name, postcode & telephone number us and your details will be removed within 5 working days.
Subject Access Request Policy
You may request details about the information we hold about you under the Data Protection Act 2018. If you would like a copy of this information, you can request this by emailing us. Please include any email addresses, phone numbers you may use in order for us to find all information we hold about yourself, this may speed up the process.
Complaints Handling Policy
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details and include your postcode, telephone number, and email. This makes it easier to trace any information we hold. We have eight weeks to consider your complaint.
Changes to Our Privacy Policy
We may update this privacy policy from time to time to stay compliant with relevant laws. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by notifying you via email.
We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
As permitted by applicable law, if you continue to use this site and services hereon after the effective date of any policy change, then such access and/or use will be deemed an acceptance of and an agreement to follow and be bound by the updated Privacy Policy. The updated policy supersedes all previous versions.
Contact
Please contact us with any questions or concerns regarding our policy.
Customer Support Team:
team@thecoachespipeline.com
Last Updated: 2nd June 2023
